1. Returns on eligible items are accepted within 14 calendar days of the purchase or delivery date. We must receive the item within 14 days.
2. Returns received past this time period will not be processed. Please note, the 14 day time period is FIRM. No exceptions will be made.
3. Items must be original, unworn condition with all tags attached.
4. Shippings costs, gift cards or items discounted more than 10% are not eligible for return.
5. Please include the printed order copy that came in your package. If you do not have this you can write your name, email and order # on a slip of paper.
6. Upon receiving your return we issue a full refund for the purchase price of the item (shipping fees are non-refundable) in the form of your original payment within 24 hrs.
7. Please allow up to 10 days for the return to show in your account. The amount of time it takes to clear your account is up to your card company and not in our control. Funds leave our account immediately when the refund is processed.
8. Once a return has been issued we are not able to undo it.
9. Packages that are shown through USPS tracking to have been delivered to you cannot be refunded. You will need to file a claim with your local PO in this case. All of our packages are insured.
Mails returns to:
The Katie Grace Boutique
27631 US Hwy 72
Athens, Al 35613
Returns can also be made in the store.