Returns
RETURN INFORMATION
PLEASE, PLEASE, PLEASE respect our policies and do not ask to be the exception to the rule. In fairness to all of our customers we do not make exceptions.
****WE ARE NOT ABLE TO OFFER EXTENDED RETURNS****
1. Returns are accepted in exchange for store credit only. Store credit will be issued in the form of a gift card via email. Credit does not expire. Returns are processed within 7 days of receipt.
2. There is a $10 restocking fee on orders that used the Free Shipping over $50. The restock fee is per order, regardless of number of items
3. Returns on eligible items are accepted within 30 calendar days of the store purchase or delivery date for a shipped order. We must receive the item within 30 days.
4. Returns received past this time period will not be processed. Please note, the 30 day time period is FIRM. No exceptions will be made.
5. Items must be original, unworn condition with all tags attached. WE WILL NOT ACCEPT RETURNS ON ITEMS THAT SMELL LIKE SMOKE
6. Shippings costs, gift cards, doorbusters, cyber steals, special buys, Black Friday specials or any items discounted more than 10% are not eligible for return.
7. Please include the printed order copy that came in your package. If you do not have this you can write your name, email and order # on a slip of paper.
8. Our items sell out quickly, we are not able to offer exchanges.
9. Packages that are shown through USPS tracking to have been delivered to you cannot be refunded. You will need to file a claim with your local PO in this case. All of our packages are insured.
10. If you send back an item that is not eligible for return we will NOT process it. It is your responsibility to contact us if you want to arrange having it shipped back. Unclaimed returns will be donated on the 6th of each month.
11. We ship out very quickly. Please make your information is correct. We are not responsible for incorrect addresses etc.
Mails returns to:
The Katie Grace Boutique
113 Railroad Street SW
Hartselle, Al 35640
Returns can also be made in the store.
PLEASE, PLEASE, PLEASE respect our policies and do not ask to be the exception to the rule. In fairness to all of our customers we do not make exceptions.
